Kuda Bank reacts to video of their Security brutalizing a customer at their premises

April 20, 2022
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In a video trending online, a 24-year-old Point of Sale (PoS) operator, Olakunle AbdulGafar was seen manhandled by police officers on Kuda’s premises, and at some point, he was on the floor with one of the operatives assaulting and dragging his trouser.

According to his brother, @Ayam_Jamotech, the National Youth Service Corps (NYSC) member on Tuesday visited the digital bank branch in Yaba, Lagos following a lock placed on his account after transferring the sum of N577,000 from his Moniepoint account on April 13.

What happened?

It said the unfortunate scenario occurred as a result of the Kuda Fraud Team placing a freeze on the consumer’s account.

It all started with a message from Kuda Bank informing the customer that it was conducting a review on his account after several efforts to reach him.

“Hi Abdulqudus, We tried reaching you on your mobile line but efforts have been futile, please be informed that we are conducting a review with regards to the recent transactions made on your account to enable us better understand and profile your account appropriately,” Kuda’s message read.

Kuda added, “Please let us know the source and purpose of the inflow.”

However, in the course of clarifying the account freeze, it seems things went a little out of hand.

Kuda MFB gave an official statement about the worrisome situation in their offices.

  • The statement partly reads, “It has come to our attention that a couple of videos are being circulated online regarding the experience of one of our customers yesterday. The videos show the customer being forcefully escorted off our premises by members of the Nigerian Police Force. We wish to unequivocally state that Kuda Microfinance Bank Limited (“Kuda MFB”) does not condone or support such violence in any manner, particularly against its customers.”
  • The Bank said that its actions regarding account closure are meant to conform to existing laws put down by the apex bank. It said, “as a financial institution licensed by the Central Bank of Nigeria, we have an obligation to comply with the mandates of all applicable government and law enforcement agencies, supported by the appropriate documentation.”
  • However, the Bank said that the manhandling of the consumer was because the customer failed to cooperate with the law enforcement agencies during their investigation of the alleged criminal activity on the customer’s account.
  • The Bank added that no staff of the Kuda MFB was involved in the unfortunate incident that was captured in the video.